Support Center

Number Porting FAQs

Last Updated: Feb 23, 2017 09:34AM MST

What is number porting?

Local number portability (LNP) refers to the ability of a "customer of record" of an existing local exchange carrier (LEC) to reassign the number to another carrier ("Service Provider Portability"). Note: In some cases there are limitations to transferability with regards to geography, service area coverage, and technology.  


Is my phone number portable?

By federal law most mobile and landline phone numbers can be transferred between carriers. However, in some cases there are limitations to transferability depending upon the Local Exchange Carrier. In other cases, it is not advisable to port a number because Convirza does not provide PBX and Emergency 911 service as part of its offerings. We do not recommend porting a main local exchange number to our service.  It is your responsibility to determine if the number is a main line prior to submitting the port request.  Convirza is not able to check this during the port process.


What are the costs associated with porting a number?

Convirza assesses a minimal cost of $15 per number to port-in a number. Port-in costs may be waived if you have a contract for service for a year or more, or are submitting a port-in order of more than 100 numbers. Port-out costs are $30 per number. Port-out costs will not be waived.  Additional costs may be assessed by your current provider. We recommend reaching out to your current provider to inquire whether they assess any charges for porting your numbers

 

What are the Convirza porting Requirements

  • Any Convirza service plan
  • US or Canadian based portable toll-free or local phone number
  • Signed and dated Convirza Resporg Letter of Authorization (LOA) or LOA for Local Numbers
  • Copy of number setup for all lines that are porting (Number Port Order Form)
  • Copy of most recent bill or a customer service record (CSR)
 

What are the steps for porting?

  1. Convirza receives and verifies customer documentation.
  2. Porting request is submitted to our carrier who then submits the request to the “Losing Service Provider” (LSP).
  3. LSP processes request which can take from 5 – 30 business days to complete.
  4. Once processed, Convirza receives a Firm Order Commitment (FOC) date from the LSP which sets the date of transfer.
  5. Account rep or other Convirza personnel may provision your call route in Convirza up to 48 hours advance of the FOC date. However, the provisioned number is not yet active.
  6. On the FOC date number ownership is transferred to Convirza and the provisioned number becomes active. There should be no disruption of service.

 

Contact Us

7589a6c2ac11725d189caf9da39c6873@convirza.desk-mail.com
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