Support Center

Convirza for Call Quality Monitoring

  • Quick Start Guide - CQM

    Introduction Welcome to Convirza for Call Quality Monitoring. You are about to start using a powerful tool th...

    Feb 01, 2016 04:17PM MST
  • How to Add a Group

    Click Setup on the top right corner of the page. Click Users and Groups on the left side o...

    May 28, 2015 01:15AM MDT
  • How to Add a User

    Click Setup on the top right corner of the page. Click Users and Groups on the left sid...

    May 21, 2015 04:08PM MDT
  • How to Edit a User

    Click Setup on the top right corner of the page. Click Users and Groups on the left...

    May 21, 2015 03:59PM MDT
  • How to Listen to Your Calls

    Click Listen at the top of the page. Your calls and the call details will be displayed....

    May 26, 2015 01:46PM MDT
  • How to Create a Scorecard

    You can create and edit scorecards that are associated with call recordings and select the triggers for webhoo...

    May 26, 2015 12:04PM MDT
  • How to Cancel Groups/Clients

    Click Setup on the top right corner of the page. Click Users and Groups on the left sid...

    May 26, 2015 09:34AM MDT
  • How to Add a Tracking Number

    Click Setup on the top right corner of the page. Mouse over the Advanced tab on the bot...

    May 21, 2015 08:51AM MDT
  • How to Add an Outbound Tracking Number

    Click Setup on the top right corner of the page. Mouse over the Advanced tab on the bottom l...

    May 22, 2015 10:45AM MDT
  • How to Provision an Ordered Number

    Click Setup on the top right corner of the page. Mouse over the Advanced tab on the bottom l...

    May 27, 2015 11:38AM MDT

Contact Us

  • Call Us @ 844-504-TECH (8324)
itsupport@convirza.com
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